Delivery Information

Shado Coffee - Delivery Information

please see below Shado Coffee Delivery & Return Information

 

Order Confirmation

As soon as you place your order, we will pre-authorise your card however your card will not be charged. We will then contact our supplier to confirm that the product you have purchased is available for immediate shipment. Once confirmed we will process the payment and your order will be dispatched straight away. If there is any delay such as an item which is on backorder. We will void the pre-authorisation and contact you to let you know.

Order Delivery

Once your order has been placed, assuming it is in stock and available for dispatch, we will charge your card and your order will be dispatched and out for delivery within 3-5 working days. We’ll send you tracking details by email within 24 hours of your order being dispatched. If you have not received tracking details within 5 working days, please reach out to us via email at support@shadocoffee.com so that we can help.

Special Request Products

Please note that some products available in our store are not stocked with our suppliers and are offered on a special request basis only. These items must be specially ordered from our supplier, which may result in an extended delivery period. Our customer support team will promptly update you with the expected delivery timeline for these products. We appreciate your understanding and patience as we work to fulfill your order.

 

Damages

We ask that you thoroughly inspect all items at the point of delivery. If you discover that any item(s) has been damaged or you have received the wrong item(s), please send us an email, and for damaged item(s), include clear photos of the damaged items to support@shadocoffee.com so that we can open an insurance claim on your behalf.

Cancellations & Refunds

Any orders cancelled after 48 hours of placing the order may be subject to additional fees.

If your order has been dispatched, you (the buyer) will be responsible for any costs associated with returning the item including any re-stocking fees that may apply. Any refunds can only be issued to the same payment method which was used to place the order.

*Restocking fees for Eureka products are 25% of the purchase price. Please check if a restocking fee applies to your order by contacting us at support@shadocoffee.com.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 14 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at returns@shadocoffee.com.

For more information, please see our Returns/Refund Policy and our Shipping Policy.